Aadhaar Card Download Issue: Missing Characters Showing as "?????" – Causes and Solutions

                                  Some Aadhaar holders may find incorrect characters in downloaded Aadhaar card

                                 from website due to a temporary technical issue. Issue is expected to be fixed soon. 

                                 Affected users are requested to attempt download once issue is resolved. Inconvenience 

                                  caused is deeply regretted

Introduction:

Aadhaar, India's unique identification system, has become an essential document for millions of citizens. However, recently, some users have reported a technical issue while downloading their Aadhaar cards. Specifically, certain characters in the downloaded Aadhaar PDF are missing and appear as question marks ("?????"). This issue has caused inconvenience to many, but there are potential solutions and workarounds. In this blog, we’ll explore the causes of this problem and provide actionable steps to resolve it.

What is the Aadhaar Download Issue?  

When users download their Aadhaar card from the official UIDAI website, some characters in the name, address, or other details are replaced with question marks ("?????"). This issue seems to occur randomly and affects only a small percentage of users. The problem is likely related to server-side encoding or font compatibility issues during the PDF generation process.

                                 Image showing the issue:

Why is This Happening?  

The issue could stem from one or more of the following reasons:  

1. Font Encoding Mismatch: The Aadhaar server may be using a font or encoding that doesn’t support certain special characters or regional language scripts.  

2. PDF Generation Glitch: There might be a temporary glitch in the PDF generation process on the UIDAI server.  

3. Browser or Device Compatibility: In some cases, the browser or device used to download the Aadhaar card may not render the PDF correctly.  

4. Server Overload: High traffic on the UIDAI server during peak times could lead to incomplete or corrupted downloads.

Temporary Solutions to Fix the "?????" Issue:

While UIDAI is likely working on a permanent fix, here are some steps you can try to resolve the issue:  

1. Download Aadhaar Using Login (Recommended)  

   - Visit the official UIDAI website: [https://uidai.gov.in](https://uidai.gov.in).  

   - Log in using your Aadhaar number and OTP.  

   - Download the Aadhaar card again. downloading after logging may resolves the issue.  

 2. Use a Different Browser or Device:  

   - Switch to a different browser (e.g., Chrome, Firefox, or Edge).  

   - Try downloading the Aadhaar card on a different device, such as a smartphone or another computer.  

 3. Check PDF Reader Settings: 

   - Open the downloaded Aadhaar PDF in a different PDF reader (e.g., Adobe Acrobat Reader).  

   - Ensure that the PDF reader is updated to the latest version.  

4. Contact UIDAI Helpline: 

   - If the issue persists, contact the UIDAI helpline at 1947 or email them at help@uidai.gov.in.  

   - 

What is UIDAI Doing to Fix This Issue?

UIDAI is aware of the problem and is likely working on a server-side fix. The issue may be resolved in a few days as they update their systems to handle font encoding and PDF generation more effectively. In the meantime, users are encouraged to use the login method to download their Aadhaar cards, as this seems to work for most people.

Preventive Measures for Future Downloads 

To avoid similar issues in the future:  

1. Always download your Aadhaar card from the official UIDAI website.  

2. Use a stable internet connection to prevent incomplete downloads.  

3. Keep your browser and PDF reader updated to the latest versions.  

Conclusion :

The Aadhaar card download issue with missing characters appearing as "?????" is a temporary technical glitch that can be resolved using the steps mentioned above. While UIDAI is expected to fix the problem soon, users can try downloading their Aadhaar after logging in or using a different browser/device. If the issue persists, don’t hesitate to reach out to UIDAI’s customer support for assistance.  

Stay tuned for updates, and share this blog with anyone facing similar issues to help them resolve the problem quickly!  

Meta Description: 

Facing issues with missing characters in your Aadhaar card download? Learn why this happens and how to fix the "?????" problem with simple solutions. Stay updated with UIDAI's fixes!  

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